Five Star Service for the Second Year Running
G. H. Hurt & Son presented the 2019 Feefo GOLD Service Award
G. H. Hurt & Son are proud to be awarded the Feefo GOLD Service Award for the second year running. This is an independent seal of excellence that recognises businesses for delivering exceptional customer experiences, as rated by real customers.
The award is entirely due to our customers positive feedback. So, we would like to thank our recent customers for their generous reviews and continued support into 2019. Being a small business, based in Nottingham, we take pride in ensuring our customers are 100% satisfied with their purchase, making this award an important achievement for all our team.
Feefo provides independent reviews of G. H. Hurt & Sons product quality and service. The Trusted Service Award is given to the businesses who have shown outstanding levels of quality and customer service throughout 2018, and we are proud to have achieved this honour. With an average rating of 5/5 stars from your customer reviews, it is this positive feedback that encourages us to continue working hard to please our customers, with no enquiry too small or problem left unsolved. We value the Feefo feedback as it allows us to continuously aim to improve our service with every comment and idea considered.
Every shawl or scarf takes a journey here at G. H. Hurt & Son. Each piece takes up to two days to knit and then hand finish. With every order received, our knitwear is then carefully packed at our Shawl Factory, here in Nottingham, before despatch. It is then shipped across the world until arriving at your door. A little piece of Nottingham travels to all our customers all around the world.
“Fast and friendly service with exceptional quality products. I would recommend them when you want to buy a gift for a special occasion.” - Sweden
“Their service was truly exemplary! I was assisted by Anne via e-mail. She was extremely knowledgeable about the product and provided unparalleled service and follow up with regard to my order. The knitted scarves are beautiful, comfortable and extremely well-made with much care and attention to detail.” – USA
“This is the second time I purchased from Hurt. The quality is outstanding! I am in Canada and the delivery was perfect. Thank you!” – Canada
“G. H. Hurt & Son have been wonderful in replying to emails in relation to my questions. Thank you for your assistance.” – Australia
Gillian Taylor, Director said: "We would like to thank everyone for their valued feedback, which has once again led to this amazing award. We appreciate all of the support and aim to provide a high quality service to our valuable customers for many years to come".