Returns & Cancellations
The customer is responsible for the postage costs incurred when returning items.
Under the Consumer Contacts (Information, Cancellation and Additional Charges) Regulations 2013 you have the right to cancel your order within 14 days of receiving your goods.
However this does not apply for personalised items: Due to the nature of personalised products, returns, changes or cancellations are not accepted once an order has been placed. (Please note: In order to offer an efficient delivery service your personalised order is sent to production immediately. Please check you have entered the name or initials on screen correctly as we are not liable for any customer errors.)
If you wish to cancel your order please call us on 0115 9254080 or email us at contactus@ghhurt.com as soon as possible, but at least within 14 days of receiving your goods.
If you cancel your order in full within 14 days of receiving your goods we will provide any refund required under applicable consumer legislation. For international orders, import duties, tariffs, taxes, customs-related charges and certain shipping costs may be excluded from any refund where permitted by law. You will have to pay the costs of sending the item(s) back to us. We do not refund any postage charges if you cancel after the 14 days allowed, or if you only cancel part of your order.
You may also return your order to us if for any reason you are unhappy with your purchase, you can return it within 30 days of the date you received the goods. Items must be in the original packaging, with swing tickets and labels still attached, with its proof of purchase.
You must inform us of your intention to cancel or return your order by completing the "Order Cancellation Notification" form and returning it to us by email to contactus@ghhurt.com or send to the address below.
Please post the item(s) back to us at the address below.
The returned goods must be in new, unused and saleable condition with original labels and swing tickets attached. When returning your item, please wrap securely and enclose your order number and proof of purchase. G.H.Hurt & Son will refund the purchase price to you as soon as possible and, in any case, within 14 days of the receipt of the returned goods. The customer is responsible for the postage costs incurred when returning items.
Sadly we cannot be responsible for parcels that fail to reach us so we recommend you obtain a proof of postage from your post office by using Royal Mail Registered Post or similar.
Please note that if you fail to take reasonable care of the goods G.H.Hurt & Son reserves the right not to accept the return.
If you wish to return or exchange any item please send directly to:
Customer Returns,
G.H.Hurt & Son,
65 High Road,
Chilwell,
Nottingham,
NG9 4AJ,
England.
International Orders, Duties and Taxes
For certain international destinations, including the United States, import duties, tariffs, taxes and customs-related charges may be collected at checkout and paid by G.H.Hurt & Son on behalf of the customer.
These charges are separate from the purchase price of the goods.
Unless required by applicable law, import duties, tariffs, taxes, customs clearance charges and shipping costs are non-refundable in the event of:
- Change-of-mind returns
- Cancellation after dispatch
- Refused deliveries
- Uncollected parcels
- Delivery failure resulting from incorrect delivery information supplied by the customer
Refunds for returned goods are generally limited to the purchase price of the goods returned.
Faulty, Damaged or Incorrect Goods
If you believe an item is faulty, damaged, not as described, or supplied incorrectly, please contact us as soon as possible.
We may request photographs, additional information, or return of the item for inspection before determining any appropriate remedy.
Nothing in this policy affects your statutory rights.